Help Center
90ji Frequently Asked Questions
Find detailed answers about accounts, payments, bonuses, games, and security — all in one place.
90ji is committed to providing the best online casino and sports betting experience for players in Bangladesh. Below we have organized the most frequently asked questions from our members into five categories — Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming. If you cannot find the answer to your question, contact our 24/7 live chat support — we are always ready to help in Bengali.
Category 01
Account and Registration
To create an account with 90ji, you need an active mobile number and a valid national ID card or birth certificate. The registration process is fully online and takes only a few minutes. Once your account is verified, you can enjoy all games and betting services. Please note that 90ji is only for players aged 21 and above.
No, each user may only hold one account. If multiple accounts are found under the same person's name, they will be closed and any bonuses may be forfeited. 90ji follows a fair play policy to ensure equal opportunity for all players.
Click the "Forgot Password?" option on the login page. A verification code will be sent to your registered mobile number. Enter the code and set a new password. If your mobile number has changed, contact 90ji live chat support — they will verify your identity and assist you.
Account verification is usually completed within a few hours. If the documents you submit are correct and clear, the process will be faster. You will be notified by SMS or email once verification is complete. For any issues, contact us via 24/7 live chat.
Yes, to update your personal details, contact us via live chat or at [email protected]. For security reasons, your identity will be verified before any changes are made. Changing your mobile number may require additional verification steps.
Category 02
Deposits and Withdrawals
Deposits made via bKash are usually credited to your 90ji account within a few minutes. The deposit process is fully automated, so transactions can be made outside banking hours. Keep your transaction reference number — it will be useful if any issue arises.
The minimum deposit at 90ji is ৳100 for all payment methods. The minimum withdrawal amount is ৳500. These limits apply equally across bKash, Nagad, and Rocket. You can start playing with a small deposit, which is convenient for new players.
Yes, 90ji supports deposits and withdrawals via bKash, Nagad, and Rocket — three popular mobile banking methods. Each method has its own steps, but the minimum limits and processing times are the same. Always verify the correct account number before making a deposit with any method.
The standard withdrawal processing time at 90ji is 5 to 30 minutes. Most withdrawal requests are completed within this timeframe. However, large first-time withdrawals may take a little longer due to verification. If there is any delay, please notify us via live chat.
90ji does not charge any deposit or withdrawal fees. However, your mobile banking operator (bKash, Nagad, Rocket) may apply their own transaction charges. Check the current charges in your mobile banking app before making a transaction.
First, wait a few minutes as there may be a slight delay. If it still has not arrived, contact 90ji live chat or email [email protected] with your transaction reference number, amount, and time. Our support team will resolve the issue promptly.
Category 03
Games and Rules
To bet on BPL or any cricket match at 90ji, go to the "Cricket" section. Both pre-match and live betting are available. Choose your preferred market — match winner, toss, or over/under — and enter your bet amount. Once the bet is confirmed, the amount will be automatically deducted from your balance.
RTP, or Return to Player, is the average percentage of total wagers that a game returns as winnings over the long term. It is not a guarantee of winning — every spin is completely independent and random. RTP is a statistical concept, so results may vary in any given session.
Yes, 90ji is fully mobile-friendly. You can play directly from the browser on any Android or iOS smartphone — no separate app download is needed. Slots, live casino, and cricket betting are all optimized for mobile.
In live casino, real dealers run the games in real time from a professional studio, and you participate via video stream. A variety of live games are available including Baccarat, Roulette, and Blackjack. 90ji offers live casino games from Evolution Gaming, ensuring high-quality stream performance.
All slots and table games at 90ji are powered by software from certified providers (Pragmatic Play, PG Soft, JILI, Spribe, and others), using certified Random Number Generators (RNG). This ensures that every game result is completely random and free from any bias.
Yes, live betting is available at 90ji for T20, IPL, BPL, and other major cricket tournaments. Odds are updated continuously during the match, so you can analyze how the game is unfolding and place well-considered bets. To access live betting, use the "Live" tab in the cricket menu.
Category 04
Bonuses and Promotions
As a new member at 90ji, you will receive a 150% bonus on your first deposit, up to ৳5,000. For example, if you deposit ৳2,000 you will receive an extra ৳3,000 as a bonus. The bonus is added automatically — no separate code is needed. A 25x wagering requirement must be met before the bonus can be withdrawn.
A wagering requirement means you must place a specified amount in bets before bonus funds become withdrawable. The wagering requirement for the 90ji welcome bonus is 25x — meaning you must bet 25 times the bonus amount. This can be completed using bets placed on any eligible game. Your progress can be tracked in the account dashboard.
The 90ji VIP program has three levels — Bronze, Silver, and Gold. You are automatically promoted to a higher level through regular play. Bronze members can earn up to 0.3% weekly cashback, Silver up to 0.5%, and Gold up to 0.8%.
No, 90ji bonuses can be used across various eligible games. However, certain bonuses may specify particular games or categories. Read the terms and conditions carefully before claiming a bonus, or ask via live chat.
Weekly cashback for VIP members is credited to their account at a scheduled time each week. Cashback is calculated based on the net loss for that week. Bronze, Silver, and Gold members can receive up to 0.3%, 0.5%, and 0.8% cashback respectively.
Category 05
Security and Responsible Gaming
Yes, 90ji uses SSL encryption technology to keep all data secure. Your personal information is never shared with third parties. Financial transactions are processed through secure channels. For more details about our security measures, please visit our Privacy Policy page.
Yes, 90ji is only for players aged 21 and above. Opening an account or playing games is strictly prohibited for minors. An identity document must be submitted during registration for age verification. It is the responsibility of parents or guardians to keep underage family members away from the platform.
90ji is fully committed to responsible gaming. If you feel that gambling is having a negative impact on your life, you can set deposit limits or session time limits on your account. A self-exclusion option is also available if needed. Visit our Responsible Gaming page for more details.
Yes, you can request a temporary or permanent account closure at any time. Contact us via live chat or at [email protected] for this. While self-exclusion is active, logging into your account will not be possible. This is an important responsible gaming feature.
If you notice any unusual activity on your account, change your password immediately and notify us via 90ji live chat or at [email protected]. Our security team will investigate promptly and secure your account if necessary. Never share your password or OTP with anyone.
Support
Still have questions? Get in touch with support
Our 24/7 Bengali-speaking support team is always ready to help. Get instant assistance via live chat or send us a detailed email.
Ways to Contact Us
Talk to Us
24/7 Live Chat
Use live chat for the fastest support. Our Bengali-speaking agents are available around the clock.
Responsible Gaming
To discuss setting play limits or self-exclusion, visit our Responsible Gaming page.